Contact the Snowman team
Tell us what browser routine you want to hand over to Snowman
Email us — we’ll help design scenarios, choose a plan, guide you through installing the extension and engine, or discuss partnerships.
Where to write about anything
One address for support, scenarios, billing, and partnerships.
Snowman team email
support@snegikom.ruAttach links to services, describe the browser routine and what you want to hand over to Snowman — this helps us suggest a working scenario faster.
Response time
We reply within 24 hours on business days. Payment/access issues are usually faster.
Examples of what you can send:
- screenshots and a short description of the current manual process;
- links to dashboards, forms, or spreadsheets you want to automate;
- an example of the desired result: “I want to get this table / report once a day”.
Contact channels
Email is the fastest — the whole team reads it. If we need a call or screen share, we’ll arrange it by email.
Support emailsupport@snegikom.ru
FAQ and knowledge baseFrequently asked questionsThe fastest way to find answers about scenarios, plans, and security.
Quick FAQ
- What can you help with?Technical questions about Snowman, scenario ideas, plans, partnerships, and integrations.
- How fast do you reply?Usually within 1–2 hours during business hours. In the evening and on weekends — within a day.
- What is the fastest way to contact you?Email — it’s the fastest because the whole team reads it.
- Can we discuss custom browser tasks?Yes. Describe your process (links, steps, expected output) — we’ll suggest how to do it via Snowman.
OnboardingPartnershipBrowser scenariosAPI integrations